Effective Date: January 2025
At Gentle Tech Support, your privacy is a top priority for us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website.
1. Information We Collect
We collect personal information only when you voluntarily provide it through:
- Email Contact Form: Your name, email address, and message content.
- Scheduling Form: Your name, email address, preferred appointment time, and any notes you choose to include.
We do not collect payment information, create user accounts, or track personal data beyond what you submit directly.
2. How We Use Your Information
We use the information you provide to:
- Respond to inquiries or support requests
- Schedule and confirm appointments
- Improve our services and communication
We do not sell, rent, or share your personal information with third parties for marketing purposes.
3. Data Protection
We take reasonable steps to protect your information, including:
- Using secure forms and encrypted connections (SSL)
- Limiting access to submitted data to authorized personnel only
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
4. Third-Party Services
Our scheduling form may be powered by a third-party service (e.g., Calendly, Acuity Scheduling). These services may collect and store data in accordance with their own privacy policies. We recommend reviewing their policies if you use those features.
5. Cookies & Analytics
We may use basic cookies or analytics tools to understand website traffic and improve user experience. These do not collect personally identifiable information.
6. Your Rights
You may request access to, correction of, or deletion of your personal data by contacting us at:
Email: rachel@gentletechsupport.com
Website: https://gentletechsupport.com
7. Changes to This Policy
We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.